Refund Policy

Last updated: April 2026 · Operated by: Delatite Pty Ltd (trading as Zero Missed)

Cancel Anytime — No Lock-In

There are no contracts, no lock-in periods, and no cancellation fees with Zero Missed. You can cancel at any time. To cancel, email hello@zeromissed.com.au with your business name and registered email address. Your service will remain active until the end of your current billing period. You will not be charged again after cancellation.

30-Day Activation Guarantee

If Zero Missed does not capture at least one qualified lead in your first 30 days of active service, you may claim a full refund of your first month's payment.

How to claim:

1. Email hello@zeromissed.com.au within 7 days after your first 30 days of service
2. Include your business name and a brief description of your concern
3. We will review your account and process the refund within 5 business days if eligible

Eligibility conditions:

• Your service must have been fully active for 30 days (number live, not redirected away)
• You must have provided complete and accurate business information during setup
• The guarantee applies to your first month only — not to renewals or upgrades

General Refund Policy

Outside of the 30-Day Activation Guarantee:

• Monthly subscription fees are non-refundable once a billing period has commenced
• Partial refunds for unused days are not provided
• If we make a billing error (for example a double charge), we will correct it promptly with a full refund of the error amount

Service Issues and Outages

If our service experiences a significant outage or technical failure lasting more than 24 continuous hours, we will apply a pro-rata credit to your next billing period. This does not apply to outages caused by third-party telecommunications providers or force majeure events.

Questions

For any billing or refund questions, contact hello@zeromissed.com.au. We aim to respond within one business day.